Help & Assistance

Royal Inquiries & Assistance

Everything you need to know about our luxury formulations, orders, delivery, and skincare for melanin-rich complexions.

What is your complimentary shipping policy?

We offer complimentary standard delivery on all orders over $75 within the United States. International orders are handled with express white-glove courier services.

Are La Reine Noire formulations safe for sensitive skin?

Yes. Every formula is dermatologist-tested, non-comedogenic, and hypoallergenic. We strictly omit paraben, phthalates, synthetic fragrance, and harsh sulfates.

Why are these products optimized specifically for melanin-rich skin?

Melanin-rich complexions require unique hydration balance and targeted treatment for hyperpigmentation without harsh bleaching agents. Our formulations nourish deep epidermal layers without white cast or residue.

What is your return and guarantee policy?

We stand behind our royal standard. If you are not completely enchanted with your purchase, we offer a 30-day effortless return guarantee with full refund.

Are your products cruelty-free and vegan?

100% yes. We are Leaping Bunny certified cruelty-free and commit to ethically sourced, clean plant-powered botanical actives.

How can I track my shipment?

Once your order is dispatched from our house, you will receive a tracking code via email and SMS. You can also view status directly inside your customer account portal.